1. Top Frequently Asked Questions

  • Where is My Order?
  • What is your returns & refund policy? How can I return an item?
    • You can contact us in zain@bfab.com within 28 days of purchase. For more information and our full returns & refund policy, please visit Returns & Refunds Page.
  • How do I contact you regarding my order?
    • If you’ve been unable to find a solution on our help pages and need further assistance, please contact our dedicated customer care team. Email: zain@bfab.com or do send a message through Contact Us Page. Note:- Please be aware that our typical response times are between 24-72 hours depending on our volumes.

    2. Secure Payment

    We take security seriously and offer safe, reliable payment methods. When paying online, your money is collected directly on the Bank payment gateway.

    Please see below other details of our secure payment.

    • NO credit/debit cards details and personally identifiable information are stored, sold, shared, rented, or leased to any third parties. It’s an additional assurance that when you place an order at www.qa.bfab.com, it is secure.
    • The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore, the Customers are encouraged to frequently visit these sections to be updated about the changes on the website. Modifications will be effective on the day they are posted.
    • www.qa.bfab.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of the respective Middle East countries.
    • Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of respective Middle East countries.